Refund Protection insurance
If you sell tickets for events or venues or sell bookings for holidays & leisure, you probably find it a frustration and a burden when customers ask for a refund. It may be they are unable to attend or want to cancel their booking.
Many leading venues and ticket sellers are using insurance to remove this hassle and increase customer satisfaction.
Refund protection cover will refund 100% of a customer’s ticket or booking costs if they are unable to attend for a valid reason. Examples of refund claims include:
- Illness
- Injury of accident
- Home/family emergency
- Jury service
- Transport disruption
- Extreme weather
- Armed forces deployment
- Redundancy or work relocation
- Changes to exam dates
- Other genuine reasons
What should my insurance cover?
Many policies can be extended to include a range of benefits such as:
Payment of fines & penalties
Payment of ransoms & extortion
Cover for lost or disrupted income
Cover for physical injury/damage
The cost of phone hacks
Cost of notifying your contacts
Incidents at your outsourced service providers
Social media risks
What are the advantages of entry refund cover?
- No grey areas concerning refunds
- Reduced hassle and admin for you
- Financial security for customers and you
- Improved customer experience
- Additional income for you
How much does refund cover cost?
The cover is paid for by the customer, so it costs you nothing! The cost is based upon a small percentage of the overall ticket price. You can even add a further percentage to give yourself an additional revenue stream
What events is refund cover suitable for?
- Sports: race entries, spectator tickets, etc.
- Events: concerts, festivals, exhibitions, conferences, etc.
- Venues: theatres, visitor attractions, museums, theme parks, etc.
- Travel: hotels, holiday homes, tours, vehicle hire, etc.
How to get refund cover?
Just get in touch with us on 01905 21681 or contact us via the website. It’s a very simple process from there.
Did you know we can also help insure event organisers and venues against their own costs and expenses if an event is cancelled or disrupted for reasons beyond your control? For example, unexpectedly extreme weather, power failure, equipment breakdown, etc. For more information and advice, just get in touch.
