Testimonials Demonstrating passion for excellence and commitment to customer satisfaction
Comments and feedback from our clients
At Sutcliffe & Co, we are more than just insurance brokers – we are a dedicated team of specialists committed to providing tailor-made insurance solutions that fit your unique needs. Our passion for excellence and commitment to customer satisfaction has allowed us to build lasting relationships with our clients.
We are honoured to share the experiences and comments from our valued clients. Their testimonials reflect not just the quality of our services but also the personal care and attention we invest in every interaction. From bespoke policy crafting to our responsive customer support, this feedback highlights the ways in which we go above and beyond to ensure the peace of mind and protection our clients deserve.
See for yourself why Sutcliffe & Co is the preferred choice for individual and business insurance solutions.
“Jessica has been incredibly attentive and hands-on throughout the whole process. For a brand new start-up business to have someone with knowledge and know-how when dealing with intricate insurance quotes and the ins and outs, nothing was too much trouble, and always on hand to steer me in the right direction. Thank you, Jessica and Sutcliffe & Co.”
“We were extremely well advised by Sutcliffe Insurance. Understanding our business led to a recommendation to take out a management liability policy we had not previously considered. We just recovered £40,000 in a single claim. We are delighted. Thank you”
“I cannot recommend Sutcliffe & Co more highly. I had to renew my Tour Operator insurance during the Covid crisis, and Duncan was extremely knowledgeable and insightful about what was happening in the travel industry. He went out of his way to find the right insurance for me, despite it being a challenging time. Since then, the team have continued to support my annual renewal process and new insurance needs as my business grows. I trust them completely, and I recommend them often.”
“Sutcliffe & Co have been looking after our family business and personal insurance needs for over 20 years. They are always friendly and professional and thank you for providing such a great service.”
“Sutcliffe & Co. is our insurance broker both for commercial and domestic policies. Their service and attention to our specific needs are second to none. Caroline is always ready to help and will regularly pick up the phone or visit, to make sure the service they are providing is meeting our needs, or to give helpful advice. We feel like a valued customer and not just an account on a national insurer database. I would recommend Sutcliffe’s to anyone who’s seeking professional honest advice.”
“As a local family business, we have used Sutcliffe & Co. for as long as I can remember for all of our insurance needs. Motor trade, commercial and residential property also for our personal household and contents insurance. The service we receive is perfect in every way possible from renewals to any claims made and any questions are answered quickly and efficiently by the whole team. Thank you all.”
“Sutcliffe and Co. have acted as insurance brokers for our three companies for more than 10 years. Over that time, Stewart has looked after our insurance needs with skill and diligence and we have benefited enormously from his wealth of experience and knowledge. Stewart has a very good understanding of how our business operates and has always provided appropriate and timely advice, highlighting issues and risks that we may not have considered. I know that I can trust Stewart to provide the advice that we need to effectively manage the potential risks to our business, and I would not hesitate to recommend Sutcliffe and Co as a trusted and professional insurance broker.”
“We have used Sutcliffe & Co. for several years and always found them to be very professional, friendly, and efficient. On renewal they always consider alternative insurance providers to make sure we are receiving the most competitive quotes while ensuring the cover adequately meets all our needs. Following the unfortunate ‘break-in’ at our Worcester premises, Sutcliffe & Co. dealt with everything from start to finish and we received full compensation within a couple of weeks.”
“Kelly at Sutcliffe & Co. was extremely helpful and understanding whilst steering me through a very challenging case.”
“Kendeen Plastics required Public and Employers’ liability and motor vehicle insurance and other policies. Under these challenging times of working from home, I found Kerry very reliable, approachable, courteous and easy to communicate with either on the phone or by email. Also, her attention to detail with our policies, together with our insurance requirements, was commendable. I am extremely pleased with the outcome of all policy renewals due to Kerry’s recommendation and appreciate all the time and effort she must have put in on our behalf”
“Being successful in business isn’t about being ‘big’ – it’s about being efficient, effective and responsive, and providing products and services that your clients and business partners actually need. We rely on Sutcliffe & Co. for all our insurance requirements and we go back to them year after year for precisely this reason. They know us, they know the market and, most important for us, they know what insurance we actually need. This means that their recommendations are consistently spot on, saving us both time and money, and we would recommend them without hesitation.”
“We have always been impressed by the prompt and efficient advice and service provided by Caroline and her colleagues at Sutcliffe & Co.”
“Fantastic customer service, proactive insurance advice and cost-effective premiums. Why would you go anywhere else? We have been customers of Sutcliffe & Co since 2005 – don’t think I need to add anymore!”
“We have worked with Sutcliffe and Co. for a number of years and have always been pleased with the services and advice they have offered. When we have called with queries they have been quick to answer and explain in simple terms, any information we need to know regarding our policies. We would definitely recommend to any business looking for a professional and friendly insurance broker.”
“I find insurance baffling, and usually, those who sell it are frustrating to deal with. My experiences with Sutcliffe & Co have been very different. Everything has always been explained to me in plain English and my enquiries were dealt with quickly and without any unnecessary interruption to my time. Not only that, but I feel listened to as a person and understood as a business. As such feel 100% confident that the insurance that I have purchased through Sutcliffe & Co. is perfectly fitted to my needs, and is as cost-effective as possible. This has proven to be the case on the two occasions we have had to make claims, where the process has been handled very positively and the outcome has fallen in our favour. I recommend Sutcliffe & Co. regularly.”
