We’re always here to help
Unfortunately, the worst can happen and that is why we have insurance: so that we know there is support and help to get things right again.
If something has happened and you need to make a claim, then please call the office on 01905 21681 and we will guide you through the process.
Our office hours are 9am to 5pm, Monday to Friday.
If you need help and support outside these hours, or on a bank holiday, then please contact your insurer directly.
You will find the Claims Helpline details in your Policy Document, usually right at the beginning.
Your insurer will need some information from you to help them start the claim process. Before ringing, we recommend you have your Policy Schedule in front of you, which will provide all the details they require.
If you have reported this directly to your insurer, please do let us know, either by calling the office or emailing firstname.lastname@example.org. We can then provide any additional support you may require.